Shipping & Exchange Policy & Store Info
Thank you for visiting and shopping at ShunMelson.com. Following are the terms and conditions that constitute our Shipping Policy. Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
ONCE YOUR ORDER IS PROCESSED THEN IT WILL QUE TO PROCESS TO SHIP! YOU WILL RECEIVE A CONFIRMATION WITH UPDATES TO THE EMAIL OR PHONE NUMBER YOU ENTERED ON FILE.
WE ARE NOT RESPONSIBLE FOR POSTAL SERVICE DELAYS OR DELIVERY ERRORS. WE HAVE NO CONTROL OVER THIS OR STOLEN PACKAGES.
WE APPRECIATE YOUR BUSINESS THANK YOU!
During Holiday Season It Is A High Order Volume Time Of The Year 7-10 Business Days Or More Is The Estimated Processing & Shipping Time. You Will Receive A Confirmation With Updates To The Email Or Phone You Entered On File.
We Offer Express Shipping For An Additional Fee When You Call The Customer Service Line Below:
Monday-Friday 11am-6pm est (404)-922-3787
CURB-SIDE PICK UP IN DECATUR AREA ONLY (Please Read )
Once you place your online order you
MUST CALL & SETUP SCHEDULED CURBSIDE PICK-UP
Monday -Friday 11am-6pm est
NO POP UP VISITS Allowed
All Curbside Orders Must Be Picked Up Within The Week Scheduled
When Confirmed With Staff If Order Is Not Confirmed & Picked Up Within That Timeframe Customers Will Be Issued A Store Credit No Refunds & The Items Will Go Back Into Inventory! Or Customer Can Pay For The Order To Be Shipped To Them
You Cannot Pick Up Shapers Locally Unless Confirmed With Staff
In Stock Orders
All orders that are in stock will ship within 7-10 business days once order is approved.
This does not include preorders.
Orders are not shipped on weekends or holidays.
Shipping charges for your order will be calculated and displayed at checkout.
EXPRESS Shipping options and payments is upon request via phone
(11am-6pm est Monday -Friday)
call CUSTOMER SUPPORT: 404-922-3787
Estimated delivery time
Estimated Shipment cost
3-5 business days
Prices Vary Depending On Recipient Location And Postal Service
1-2 business days
Prices Vary Depending On Recipient Location And Postal Service. Must Call to Expedite.
7-10 business days
Prices Vary Depending On Order Date And Postal Service Must Call To Expedite.
* Free Shipping (3-5business days) is only available for orders $150 and up.
International Shipping Policy
We do offer international shipping outside of the U.S. All orders are also processed within 48-72 business hours of the order date. If Item is in stock and is not a preorder it ships within 4-7 business days. Orders are not shipped on weekends. Shipping charges will vary depending on the designated location of your order.
WE HAVE AN EXCHANGE ONLY POLICY.
Face Mask Are Non-Refundable or Returnable
**ALL SALES ITEMS ARE FINAL SALE.**
EXCHANGES can be made for UNWORN CLOTHING & SHAPEWEAR within (5) days after you've received the item. Any items that are sent back for exchange have to be in SELLABLE condition (smoke free, unworn, no stains, etc.) Or we will not accept it!
Here are our Guidelines for Exchanges:
- The purchaser will be responsible for shipping costs associated with the return items.
- Purchaser MUST MAKE A PAYPAL PAYMENT OF $8.00 (to firstname.lastname@example.org) to cover shipping costs for us to ship your exchange item. ALL SALE ITEMS ARE FINAL SALE.
- We are not responsible for any additional shipping costs.
- When you send your exchange back please provide a note stating the "In Stock" item you would like in exchange, along with a contact number.
- No exchanges will be processed if the exchange fee hasn't been made and a note (as described above) is not included.
- The $8 fee is to cover the shipping of your new exchanged item.
- WE WILL NOT ACCEPT ANY EXCHANGES WITHOUT A NOTE INSIDE EXPLAINING WHY YOU ARE EXCHANGING YOUR EXCHANGE WILL BE RETURN BACK TO YOU!
The EXCHANGE address is
2346 Candler Road,
Decatur, GA 30032 / ATT: EXCHANGE ORDER